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By Security TeamSecurity Notice – Vercel April 2026 Incident
We are aware of the recent security incident disclosed by Vercel in April 2026. New Horizon Code Pty Ltd utilises Vercel as part of our hosting infrastructure across a number of products. Importantly, this does not include Diversity Sync'd. We take any potential security event seriously and have moved quickly to assess the situation, verify our position with Vercel directly, and confirm the integrity of our environments.
By Adam BurnsNew Horizon Code Is Now Working Towards ISO 27001 Certification
Security has always been a core pillar at New Horizon Code. Every product we build and every feature we ship is guided by a commitment to protect the organisations that rely on us each day. Today, we are pleased to share an important milestone in that journey. We are now formally working towards achieving ISO 27001 certification, which is the internationally recognised standard for information security management. This certification is not simply a badge or a requirement. It reflects the values we operate by. Our customers place significant trust in us, particularly within the NDIS, Child Safety and broader care sectors, where security and reliability are essential. Working towards ISO 27001 ensures that our internal systems, controls and operational processes align with globally accepted security best practices.
By Adam BurnsTransition to Live Chat: Simplified Support Across All Products
As part of our ongoing efforts to simplify and improve your support experience, New Horizon Code PTY LTD has transitioned away from traditional Live Chat ticketing. Previously, conversations in live chat automatically created support tickets within our system. This workflow added unnecessary friction between initial contact and resolution. To deliver faster, more consistent support, all requests will now be managed directly within Live Chat, with escalation to our Engineering Team only when required.
By Product TeamDiversity Sync'd Version 2 Now Live
After months of development, testing, and collaboration with providers across Australia, we're proud to announce that Diversity Sync'd Version 2 is officially live. This release marks the most significant update since Diversity Sync'd first launched — delivering a complete design overhaul, advanced compliance automation, and powerful new tools built to simplify workforce management for NDIS and Child Safety providers.
By Adam BurnsIntroducing Fin: Real-Time Support, Now by Phone
We're proud to introduce Fin, our new voice-based support agent — available now on 1300 980 034. This release marks an important step forward in how we deliver support: faster, more intelligent, and more human.
By Security & Compliance TeamNew Verification Portal is Now Live
We are excited to announce the launch of our new, comprehensive Verification Portal, a significant step forward in our commitment to digital security and client trust. This portal provides two critical new services: Document Signature Hash Verification and New Horizon Code ID Verification.